Privacy Policies

Privacy Policy

Introduction

This privacy notice describes how MyQura App collects, uses, shares, and processes your personal data. This App was last updated on [DATE] and is available on our website [URL]. By using the App, you consent to the practices described in this policy.

This policy complies with the Nigeria Data Protection Act (NDPA) 2023 and is intended for users aged 18 or older.

Any of our services that are accessible through the App unless such Services state that a separate or additional privacy notice applies to a particular Service, in which case only that privacy notice applies.

This App is not intended for children OR those under 18 and we do not knowingly collect data relating to children.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

This notice is provided in a layered format so you can click through to the specific areas set out below.

 

IMPORTANT INFORMATION AND WHO WE ARE

THE DATA WE COLLECT ABOUT YOU

HOW IS YOUR PERSONAL DATA COLLECTED?

HOW WE USE YOUR PERSONAL DATA

DISCLOSURES OF YOUR PERSONAL DATA

INTERNATIONAL TRANSFERS

DATA SECURITY

DATA RETENTION

YOUR LEGAL RIGHTS

DESCRIPTION OF CATEGORIES OF PERSONAL DATA

Important information and who we are

MyQura is the controller and is responsible for your personal data.

Details of which can be found here https://my-qura.com/. When we use MyQura, we are referring to MyCare Assistant which is the controller responsible for this App.

Please read this policy carefully. Should you have any queries about this Privacy Policy or other aspects of data protection please call:

Contact details

Our full details are:

  • Full name of legal entity: MyCare Assistant
  • Name or title of [DPO OR data privacy manager]: Phillip
  • Email address: [email protected]
  • Postal address: Km 42 Lekki Epe Expressway, Lagos Nigeria.
  • Telephone number:

Changes to the privacy notice and your duty to inform us of changes

We keep our privacy notice under regular review.

This version was last updated on December 25, 2024]. It may change and, if it does, those changes will be posted on this page and notified to you by push notification OR by email OR when you next start the App or log onto your account. The new notice may be displayed on-screen and you will be required to read and acknowledge the changes to continue your use of the App or the Services.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. Please visit the [PROFILE] section of your Account or Profile to update your details

Third party links and sites

Our App and Services may, from time to time, contain links to and from the websites of third parties, such as insurance companies or/and Payment gateways. Please note that these websites (and any services accessible through them) are controlled by those third parties and are not covered by this privacy notice. You should review their own privacy notices to understand how they use your personal data before you submit any personal data to these websites or use these services.

The data we collect about you

We collect, use, store and transfer different kinds of personal data about you. To make it easier for you to use this privacy notice, we group these into the following categories.

  • Identity Data: Name, date of birth.
  • Contact Data: Email, phone number, address.
  • Profile Data: Username, password, preferences.
  • Transaction Data: Payment details, history.
  • Usage Data: App activity, session logs.
  • Cookies Data: Preferences, session identifiers.

 

We do not intentionally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

We will collect data relating to health status through the measures we take to secure and protect our App and users.

 

How We Use Your Data

  • Consent: For marketing, location tracking.
  • Performance of Contract: App functionality, service delivery.
  • Legitimate Interests: Analytics, fraud prevention.

How is your personal data collected?

We collect your personal data in the following way:

  • We collect your Identity Data and Contact Data when you register your account with us.
  • When you communicate with us via email, telephone, one of our online forms or chat we collect your Contact Data. If you contact us through the App using the chat function, we also collect Device and Cookies Data to operate our chat function and respond to your messages. If the communication relates to an error or problem you are having with the App or one of our Services, we will also collect Usage Data for diagnosis and improvement.
  • Information you generate when using our App and Services. Each time you access and use our App and Services we collect Content, Device, Cookies, Personalization and Usage Data. We collect Content Data where you upload it to the App or interact with the content available on the App. We collect Device, Cookies, Personalization and Usage Data using cookies and other similar technologies.
  • Information we collect through monitoring the use of our App, Sites and Services. Each time you access and use our App and Services we collect information about that access and use, being Device, Content, Cookies, and Usage Data.
  • Additional information we otherwise collect through our App, Sites and Services where we have your consent to do so. Where you provide your consent, we collect your Location Data on an ongoing basis while you have the App installed on your device.
  • Direct Marketing. We collect and record Direct Marketing Data when we add you to our marketing database, you request to change your direct marketing preferences, or you interact with our direct marketing communications or we receive prospect information from our data broker partners.
  • Connected Data. We collect Connected Data when you choose to connect your connected device to your account.
  • Information we receive from third parties and publicly available sources. We will receive personal data about you from the third parties and public sources.
  • Unique application numbers. When you want to install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

 

Data security

All information you provide to us is stored on our secure servers and located in Nigeria. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer (SSL) technology

Where we have given you or where you have chosen a password that enables you to access certain parts of our App or Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your information, we will use strict procedures and security features to protect your personal data from loss, unauthorised use or access.

We will collect and store personal data on your device using [application data caches and browser web storage (including HTML5).

 

Certain Services include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.

We have put in place procedures to detect and respond to personal data breaches and notify you and any applicable regulator when we are legally required to do so.

Data retention

Once we no longer have a legal right to hold your personal data, we will delete or, in some circumstances, we will anonymise your personal data so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

If you do not use the App for a period of one year  then we will treat the account as expired and will delete your personal data.

Your rights     .

To exercise these rights, contact us via [[email protected]].

  • Access, correction, or deletion of personal data.
  • Restriction or objection to processing.
  • Data portability requests

 

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