1.0 Introduction

This document provides a set of standardised terminologies for MyCare Assistant to ensure consistency and clarity in care delivery.

1.1 Purpose and Scope

The purpose of this document is to establish a common language for MyCare Assistant staff, clients, and stakeholders. The scope includes definitions of key terms, care services, client information, care planning, and quality and safety.

1.2 Importance of Standardized Terminologies.

Standardized terminologies are essential in MyCare Assistant to ensure accurate communication, efficient care delivery, and high-quality client care. Consistent use of standardised terms reduces errors, improves client outcomes, and enhances the overall care experience.

2.0 TERMINOLOGIES

2.1 Staff Roles

1. Care Support Associate (CSA):
   CSA (Caregiver Profile): Caregivers assigned to provide direct care to clients.
   CSA (Operations): Administrative staff supporting client-caregiver coordination and operational tasks.

1. Telecare Field Nurse Supervisor (TFNS):Supervises nurses in the field, ensuring quality telecare services and adherence to care protocols.
2. Telecare Specialist (TS):Handles remote health consultations, telehealth coordination, and virtual monitoring for clients.
3. Telecare Nurse (TN): A licensed nurse providing direct telecare services, including consultations, follow-ups, and care monitoring.
4. Telecare Nursing Assistant (TNA): Assists Telecare Nurses and Specialists with administrative tasks, routine virtual check-ins, and client support, enhancing the efficiency of telecare services.
5. IT Support Executive (ITSE):Maintains digital platforms, troubleshoots technical issues, and supports software updates.
6. Sales Executive (SE): Focuses on client acquisition, partner engagement, and promoting MyCare Assistant’s services and products.
7. Administrative Executive (AE): Manages office operations, organizes schedules, and provides administrative support across departments.

2.2 Training & Development Roles

1.  Trainee (T): Individuals enrolled in MyCare Assistant’s training programs, either as caregivers or support professionals.
2. Course Facilitator (CF): Trainers or instructors responsible for delivering the MyCare Assistant course curriculum.
3. Care Internship: A structured program offering practical experience in caregiving, allowing trainees to apply theoretical knowledge in real-world settings, enhancing their skills and readiness for professional roles.

2.3 Documentation & Resources

1.  Caregiver CV: A detailed profile document outlining a caregiver’s qualifications, experience, and skills, designed to match them with appropriate client needs.
2. Police Clearance Certificate (PCC): An official document issued by the Nigeria Police Force certifying an individual’s criminal record status, often required for employment, visa applications, or other official purposes.
3. Police Background Check: A process conducted by the Nigeria Police Force to verify an individual’s criminal history, ensuring suitability for employment or other engagements requiring a clear legal standing.

2.4 MyQura App Terminologies

1.  Client Dashboard: The personalized interface for clients to manage their care plans, view schedules, and communicate with caregivers.
2. Caregiver Dashboard: The platform where caregivers manage assigned tasks, log care activities, and access client care plans.
3. Geo-Mapping Tool: A feature that matches caregivers to clients based on proximity and health needs.
4. AI Care Plan Generator: An advanced tool that automatically updates and personalizes care plans based on client data and progress.
5. Telecare Portal: The secure space for remote consultations, virtual follow-ups, and telehealth interactions.
6. Wellness Insights: A feature that provides real-time analytics on client health trends, predictive care needs, and caregiver performance.
7. Incident Report System (IRS): A reporting tool for documenting and managing any incidents during care services.
8. Billing and Payments: A system for clients to view and process invoices, subscriptions, and payments for services.
9. E-Learning Hub: A training module for caregivers and trainees to enhance skills through structured courses and assessments.
10. Client Messaging Center: A communication feature for direct messaging between clients, caregivers, and the MyCare support team.

2.5 Key Notes:

• These terminologies should be consistently used in all written, verbal, and digital communications.

• All staff, trainees, and associates are expected to familiarize themselves with these terms and incorporate them into daily operations.

• The inclusion of roles such as Telecare Nursing Assistant (TNA) and programs like Care Internship reflects our commitment to comprehensive care and professional development.

• Understanding and utilizing the features of the MyQura App is essential for delivering efficient and effective services to our clients.

For any questions or further clarification, please contact the Administrative Executive or the IT Support Executive.

Thank you for your cooperation and commitment to excellence at MyCare Assistant.

MyCare Assistant.

Management Team